It is known that whoever ‘owns the voice of the customer, owns the market place’. Many of us like to to think we have a business culture of extreme customer focus – but do you really? Watch the short video to take the test and see how you fare.
In my experience, many leaders look for a silver bullet to achieve a winning culture. Many are often frustrated because they are doing so many of the right things but still feel they don’t have the winning formula – but there is no one thing. The reality is, is that building a culture is aContinue reading “A Matrix to Understand Winning Cultures”