It is known that whoever ‘owns the voice of the customer, owns the market place’.  Many of us like to to think we have a business culture of extreme customer focus – but do you really?  Watch the short video to take the test and see how you fare.

In my experience, many leaders look for a silver bullet to achieve a winning culture.  Many are often frustrated because they are doing so many of the right things but still feel they don’t have the winning formula – but there is no one thing.  The reality is, is that building a culture is a… Read More